Order Related
How to check past orders?
Go to left panel and select store information From here go to past orders to browse your orders Getting in past orders you can see all your completed and canceled orders You can download reports of all your past orders from here and you can even ...
What if I don't have the medicines?
While generating the invoice for the customer to receive payment, you can mention the unavailable medicines and suggest any alternate brand if available.
How to process an order received on the app?
KR4ALL makes it easy to manage your orders: To accept an order, you can select incoming order requests from the orders page. Click on an order request to expand and see received photo prescriptions or e-Prescriptions Requests from customers Click on ...
How do I manage my order requests on KR4ALL?
KR4ALL makes it easy to manage your orders : Receive photo prescriptions or e-Prescriptions Requests from customers and you can find all the orders on single page in orders section. You can anytime choose filters of your choice and customise your ...
Can I offer discounts to customers?
Yes. Discounts can be customised through discount settings under "My Profile". - Go to your profile section from left side panel, and click on Discount & Coupons - From Discount & Coupons you can create new or track your created coupons - To create a ...
Can I reject any order that is received by my pharmacy?
Yes. You can choose to reject orders in case of no availability, if your store is inactive or the prescription sent by customer is invalid. You can do it by going to orders section Then from the order details you can reject an order if you need to. ...
How will the customer prescriptions reach me?
Customer will upload the prescriptions to your Pharmacy to generate a request. You will receive the request on your KR4ALL App's Orders Section. You can see all your orders and requests from order section in bottom navigation.
What if I don't have the prescribed medicines?
While generating the invoice for the customer to receive payment, you can mention the unavailable medicines and suggest any alternate brand if available. When you receive a order, start by creating an invoice Add medicine name as mentioned in the ...
Is there a minimum order value per order?
No. You can accept and process orders of any value.
Will I receive orders if my pharmacy is offline?
No. Once your store is offline, your pharmacy will no longer be visible to customers to receive any orders.
Can I tie up with doctors to directly receive prescriptions?
No. We do not have any such referral system on KR4ALL yet.
How will the customer prescriptions reach me?
Customers will upload and share the prescriptions to your pharmacy's page listed on KR4ALL App to generate a request. You will receive the request in your App's Orders Section.
Can I sell other healthcare related products too?
No. Currently, only prescription based orders can be processed.